RETURNS & EXCHANGES POLICY

At ARABIK, we want you to feel confident when shopping with us. This policy explains the general process for requesting a return or exchange.

ELIGIBILITY

A return or exchange may be accepted when the order meets ARABIK's applicable return conditions.

Products should generally be:

  • Unused

  • In their original condition

  • Returned with original packaging where applicable

  • Accompanied by the relevant order information

  • Free from damage, stains, alterations or signs of use

Certain products may have specific return or exchange conditions depending on their nature.

REQUESTING A RETURN OR EXCHANGE

If you would like to request a return or exchange, please contact ARABIK customer support with:

  • Order number

  • Customer name

  • Product details

  • Reason for the request

  • Supporting photographs where required

Our team will review the request and provide the appropriate instructions.

Please do not send an item back before receiving return instructions from ARABIK.

EXCHANGES

Where applicable, exchanges are subject to product availability.

If the requested replacement item is unavailable, alternative arrangements may be offered according to the circumstances and applicable store policy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations or other applicable restrictions.

Any specific exclusions should be confirmed before placing an order or through the relevant product information.

DAMAGED OR INCORRECT ITEMS

If you receive an item that appears damaged, defective or different from what you ordered, please contact us as soon as possible.

Provide your order details and clear photographs of the issue so our team can review the matter.

REFUNDS

Where a refund is approved, the applicable refund method and processing time will depend on the original payment method and the circumstances of the return.

The time required for a refund to appear in your account may also depend on the relevant payment provider or financial institution.

RETURN SHIPPING

Return delivery costs, where applicable, may depend on the reason for the return and the applicable ARABIK return conditions.

Please contact customer support before arranging a return.

IMPORTANT

Submitting a return request does not automatically guarantee approval. Each request is reviewed according to the applicable policy conditions.

ARABIK reserves the right to update this Returns & Exchanges Policy when necessary.